A dormant machine costs money.

A non-functioning machine costs revenue – minute by minute. Technical malfunctions are annoying, but with the right partner, they can be resolved quickly: Our Vending Service supports you from the initial assessment by phone to on-site technician deployment. Whether it's machine repair, quick troubleshooting, or scheduled maintenance: We ensure that your location runs reliably and downtime is minimized.

What to do if it gets stuck?

  • We provide our own qualified technicians who know the machines inside and out.
  • Fast response times and high "first-time fix rates" (problem solved on the first visit).

Prevention not reaction.

A key component is the topic of hygiene:
Especially with food and coffee vending machines, professional cleaning is crucial – for consistent product quality, a clean appearance, and the trust of your customers. From visible surfaces to relevant contact and functional areas, we ensure that your machine not only works but also leaves a well-maintained, sales-boosting impression.

How do I get help?

  • 1. Phone Support

    Many faults can be resolved by phone.

  • 2. Spare Part Shipping

    Express shipping of components. Spare parts can usually be replaced by yourself.

  • 3. On-site service

    The technician will come if necessary.

Frequently Asked Questions about Repair & Maintenance

Where can I order spare parts if I want to repair it myself?

All spare parts can be found in our online shop at Hensing.shop.

What information do you need for quick assistance?

For quick support, we need your contact details, the machine's serial number, and a detailed description of the problem.

Do you offer regular maintenance contracts?

Our machines generally do not require regular maintenance. Therefore, we currently do not offer maintenance contracts for our machines.

Do you also repair machines from other manufacturers?

In principle, we only repair machines from manufacturers that we ourselves sell.